FAQ'S

Frequently Asked Questions (FAQs)

1. How do I request a refund?
Simply contact us at [your email/WhatsApp/contact] within 7 days of receiving your order. Our team will guide you through the process.

2. Do I have to pay for return shipping?
Yes, return shipping costs are the customer’s responsibility unless the item you received was defective or incorrect.

3. How long will it take to get my refund?
Once we receive and inspect the returned item, refunds are processed within 2 working days to your original payment method.

4. Can I exchange instead of a refund?
Yes, you can request an exchange for the same or another item of equal value (subject to availability).

5. What items are non-refundable?

• Used or damaged items

• Customized/personalized products

• Clearance or sale items

• Digital/downloadable products

6. What if I received a damaged or wrong item?
If your order arrives damaged, defective, or incorrect, contact us immediately. We’ll arrange a replacement or full refund at no extra cost.